We are responsible for organising and covering the cost of most non-structural repairs. This includes ‘like-for-like’ replacement of fixed appliances if needed (except where replacement is required due to fair wear and tear).

Any work we arrange is undertaken by a licensed or suitably qualified trades-person.

As with any property investment, you as the landlord retain some responsibilities, such as:

  • maintaining essential services such as water, electricity and gas
  • maintaining appropriate insurance cover
  • repairing damage to the structure or infrastructure caused by subsidence, pest infestation, fire, lightning, flood or storm
  • repair work covered by any warranty held by you
  • major landscaping.

Where repairs and maintenance fall under your responsibility, we will contact you to discuss the work and options available to you.

A comprehensive description of repairs included in our service and exclusions can be found in the Property Care Contract.

Lease end repairs

As the end of the lease agreement approaches, our service doesn't stop. We ensure your property is returned to you:

  • cleaned to a professional standard
  • with appliances clean and in working order (excepting fair wear and tear)
  • the dwelling, grounds and landscaping are in a neat and tidy condition.

This means that with minimal effort, you can move in, rent privately or sell the property as you wish.

Emergency repair

In the event of an emergency—where an action is needed to preserve the property and protect human health, safety and security—we will act quickly on your behalf. Examples include flooding, fire or a breakdown or failure of any essential service. 

If the emergency arises from an item for which we are responsible for the repair, we bear the costs. If the emergency falls within your responsibilities as the landlord, we will contact you so that you can provide your instructions to repair or notify your insurer of the situation. Any reasonable costs incurred by DHA will be invoiced as an additional payment to the service fees.

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Rent may be subject to abatement under certain circumstances such as loss of enjoyment or amenity, or breach of lease terms. Rent is paid where the property is habitable. Should a property become uninhabitable during the term of the lease, or lessor breaches the lease terms, the rent may cease or abate and lease may be terminated by DHA. Guaranteed rent is subject to the terms of the lease. DHA does not take into account an investor’s objectives or financial needs. Investors should always seek appropriate independent advice before making any investment decisions with DHA.