Emergency repairs

Emergency repairs are for items that affect the immediate health, safety or security of you, your family or the property.

  • Burst water pipes or no water
  • Serious flooding
  • Sewer blockage
  • Complete loss of power
  • Electrical faults
  • Internal lights and power fittings affected by water
  • Gas leaks
  • Fire or storm damage
  • Loss of all toilet facilities

How to log Emergency repairs

  • Call 139 342 (24 hours 7 days a week)

What you can expect

  • A contractor will respond to your emergency request within four hours.
  • The repair work will be completed within 24 hours of receiving the request (unless the repair work is greater than first anticipated, in which case it may take longer).
  •  If you request a repair that is not considered an emergency you will be directed to log a routine repair.

Natural Disasters

  • Natural disasters in Australia can include heatwaves, bushfires, droughts, floods, severe storms and tropical cyclones, earthquakes, tsunamis and landslides.
  • For assistance, please call 000 or the State Emergency Service on 132 500.