Maintenance

General

For information about your maintenance responsibilities please click here.
For information about common maintenance problems please click here.
To view manuals for appliances in your property please visit manuals online.

Routine maintenance

  • Damage
  • Defects
  • Deterioration

Routine maintenance requests are to be submitted via Online Services

Log in to your Online Services and select the Maintenance option from your current tenancy details on your dashboard.

All routine maintenance requests are logged.

  • It is our policy to respond to requests within 28 days
  • We will notify you of any delays
  • You can check the status and progress of your maintenance request by logging in to Online Services and selecting the maintenance option from your current tenancy details on your dashboard.

Emergency maintenance

  • Burst water pipes or no water
  • Serious flooding
  • Sewer blockage
  • Complete loss of power
  • Electrical faults
  • Internal lights and power fittings affected by water
  • Gas leaks
  • Fire or storm damage
  • Loss of all toilet facilities

For emergency maintenance, call the 24/7 phone service on 139 342.

The emergency maintenance service is available for repairs that affect the immediate health, safety or security of you, your family or the property.

If you call for a non-emergency maintenance issue, you will be asked to phone back during business hours.

  • A contracted maintenance provider will respond to your emergency request within four hours.
  • The maintenance work will be completed within 24 hours of receiving the request (unless the maintenance work is greater than first anticipated, in which case it may take longer).

Natural emergency

In case of a natural emergency (fire, storm or serious flooding) call 000 or the State Emergency Service on 132 500.